It has come to our attention that some Travelers have been using plug-ins to tamper with game data and intentionally disrupt the gaming experience of other Travelers: In Co-Op Mode, they were found using plug-ins to remove items from other Travelers’ open world, preventing them from playing under normal circumstances.
The relevant issues have been fixed on August 25. By August 26, our developers had fixed the accounts of the Travelers who encountered this error and contacted Customer Service for assistance. We have also notified Travelers regarding the status of the fix through Customer Service. We will continue to monitor this issue after it has been resolved. Currently, Co-Op Mode is working as intended and Travelers can continue to proceed as normal.
*Currently, some items in a small number of accounts may not be restored yet. This will not affect Travelers’ normal game experience. This issue will be fully fixed in a future update, and we will notify affected Travelers via in-game mail.
If you have recently encountered a similar problem, you can report it to us via our Customer Service with the detailed location of the item in question. Upon verification that said problem is caused by a similar plug-in, our Customer Service will contact you as soon as possible.
Additionally, if you experience any other issues or notice any violations that involve the usage of third-party plug-ins or tools, you may also contact our official Customer Service (when reporting a violation, please attach the UID of the player violating the rules, the reason for the report or other relevant information), which will allow our developers to better locate the issue and correct it.
Using such plug-ins to remove items from other Travelers’ open world via the tampering of game data has seriously affected their gameplay experience. To maintain fair play and protect the rights of Travelers, we have banned accounts using these plug-ins and will take legal action against developers, users, and disseminators of such plug-ins.
Thank you for your continued support and accompaniment of Genshin Impact. We have always strived to maintain a healthy and fair gaming environment, and any attempt that jeopardizes the fairness of the game through improper means is strictly prohibited. At the same time, the development team would like to hereby declare that any game vulnerabilities have no relation to the design of the game, its plot, or characters. Please refrain from making unwarranted associations to negatively affect the experience of other Travelers. We hope that all Travelers can boycott plug-ins, third-party tools, and other unethical behavior to maintain a fair and friendly game environment together.
▌ Contact Genshin Impact Customer Service
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